Returns & Exchanges

We want you to love your purchase! If something isn’t quite right, here’s how we can help:

Eligibility

• Returns and exchanges are accepted within 30 days of delivery.

• Items must be unused, in their original condition, and with all tags/packaging intact.

• Personalized or final sale items cannot be returned.

How to Start a Return

1. Email us at hello@ethosanew.com with your order number and the item(s) you’d like to return or exchange.

2. We’ll send you return instructions and a prepaid shipping label (if applicable).

3. Once we receive your item, we’ll process your refund or send out your exchange.

Refunds

• Refunds are issued to your original payment method within 5–7 business days after we receive the return.

• Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Exchanges
Need a different size, color, or design? Let us know — we’ll be happy to swap it out if stock is available.

Questions?
We’re here to help! Contact us anytime at hello@ethosanew.com .